Moving Forward Despite Challenges

Technology is aiding local mortgage lenders like Troy Williamson in continuing to work during social distancing.

Troy Williamson knows a thing or two about being a mortgage consultant. In fact, he is licensed in five states. Since getting his start in the industry in 2005, he has seen it all in the purchase and refinance mortgage business. But with the recent coronavirus pandemic, he wasn’t sure how it would affect his business.

In the early days before he started in the mortgage industry, Williamson was a general manager for a local surf and skate shop. One of his buddies who was a builder had a friend that was a loan officer. Williamson decided to refinance his mortgage with him and was very impressed with the level of service he received. After the refinance was complete, the loan officer brought his twin boys into the surf and skate shop to purchase them some new skate decks. As he was leaving Williamson said, “Let me know if you have any potential opportunities with your company.” Two months later he started his new career and has not looked back.

Through the years Williamson has been successful but says he gets the most satisfaction from helping clients have the best experience possible during the process — something they may not have seen before. With the many delays that can come during the process, including gathering necessary documents and obtaining appraisal and title information, he has found creative ways to expedite the process in order to make the process as simple and efficient as possible.

More recently, Williamson explains that with the lower interest rates “both the purchase and refinance market have been very active.” Through the use of technology, they have been able to simplify the process in an effort to be as efficient as possible. And with the COVID-19 outbreak, the mortgage business continues to move forward at a steady pace.

“Because there is technology available that allows lenders to close a mortgage using digital signatures, we have the ability to complete the process remotely,” Williamson says. “This allows us to still operate business as usual on a daily basis while still maintaining our social distance.”

With the demand for new homes in our area and with interest rates still near historic lows, it’s good to know we have mortgage professionals here that we can count on to be there for us — even during a global pandemic.

Troy Williamson
On Q Financial
1613 Military Cutoff Road, Suite 100, Wilmington
(910) 833-1941